Terms of Use
Effective Date: 14 April 2025
Last Updated: 7 June 2026
Version: 1.7
Registered Address: 291 Joo Chiat Road, #03-01, JK Centre, Singapore 427543
Governing Law: Republic of Singapore
Website: www.OpenOnda.com
Contact: hello@openonda.com
Contents
1. Introduction and acceptance
2. About OpenOnda
3. Definitions
4. Scope and relationship with other agreements
5. Eligibility and authority
6. Changes to these Terms and the Website
7. Licence to use the Website
8. Acceptable use
9. Enquiries, submissions, and communications
10. No offer and no professional advice
11. Services, pricing, and client engagements
12. Intellectual property and trademarks
13. Third-party links, platforms, and services
14. Results, testimonials, and no guarantees
15. Privacy and data protection
16. Cookies
17. Disclaimers
18. Limitation of liability
19. Indemnity
20. Suspension and termination of access
21. Force majeure
22. General provisions
23. Governing law and dispute resolution
24. Contact us
1. Introduction and acceptance
These Terms of Use (“Terms”) govern your access to and use of the website at openonda.com, together with all associated pages, content, and features (the “Website”), which is operated by OpenOnda Pte. Ltd. (UEN 202515980Z) (“OpenOnda”, “we”, “us”, “our”).
By accessing or using the Website, you confirm that you accept these Terms and that you agree to comply with them, together with our Privacy Policy and Cookie Policy, which are incorporated into these Terms by reference.
If you do not agree to these Terms, you must not access or use the Website. Please read these Terms carefully before using the Website. They contain important provisions, including disclaimers and limitations of our liability, that affect your legal rights.
2. About OpenOnda
OpenOnda is a review and reputation management consultancy based in Singapore. We help businesses earn genuine customer reviews, manage their online reputation, analyse customer sentiment, and strengthen their standing on third-party review platforms, in a manner that is ethical and compliant with applicable platform policies and Singapore law. The Website provides information about OpenOnda, our services, and how to engage us. It is intended for general informational and business purposes only.
3. Definitions
In these Terms, unless the context requires otherwise:
• “Client” means a business or individual that has entered into a Client Service Agreement with OpenOnda.
• “Content” means all text, graphics, images, logos, designs, copy, layouts, data, and other materials made available on the Website.
• “CSA” means a Client Service Agreement entered into between a Client and OpenOnda.
• “Platform” means any third-party review or business-listing platform, including Google Business Profile and Facebook.
• “Services” means the review and reputation management services offered by OpenOnda, as described on the Website and delivered under a CSA.
• “User”, “you”, “your” means any person who accesses or uses the Website.
• “Website” means openonda.com and all associated pages, content, and features operated by OpenOnda.
4. Scope and relationship with other agreements
These Terms govern your use of the Website only. They do not, by themselves, create any service relationship between you and OpenOnda. Browsing the Website or submitting an enquiry does not constitute engagement of our Services.
Our Services are provided exclusively under a separately signed CSA. If you become a Client, your engagement is governed by your CSA, which (together with its schedules) sets out the full terms of the service relationship. In the event of any conflict or inconsistency between these Terms and a signed CSA, the terms of the CSA prevail in respect of that service relationship.
These Terms are also to be read together with our Privacy Policy, our Cookie Policy, and (where applicable) our Refund & Cancellation Policy.
5. Eligibility and authority
You must be at least 18 years old and have the legal capacity to enter into a binding agreement in order to use the Website. If you use the Website on behalf of a business or other entity, you represent and warrant that you are authorised to do so and to bind that entity to these Terms. You agree to use the Website only for lawful purposes and in accordance with these Terms.
6. Changes to these Terms and the Website
We may amend these Terms at any time. The version published on the Website at the time you access it governs your use. Material changes take effect on posting, and your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.
We may modify, suspend, or discontinue any part of the Website at any time without notice. We will not be liable to you or any third party for any such modification, suspension, or discontinuation.
7. Licence to use the Website
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and view the Website and its Content for your personal or internal business purposes.
This licence does not permit you to:
• reproduce, distribute, publicly display, or commercially exploit any Content;
• modify, adapt, or create derivative works from any Content;
• use any data-mining, scraping, harvesting, or similar extraction methods on the Website; or
• remove or obscure any copyright, trademark, or other proprietary notices.
All rights not expressly granted to you are reserved by OpenOnda.
8. Acceptable use
You agree not to use the Website in any way that is unlawful, harmful, or otherwise objectionable.
In particular, you must not:
• use the Website in breach of any applicable law or regulation;
• attempt to gain unauthorised access to the Website, its servers, or any connected systems or networks;
• introduce viruses, malware, or other harmful code, or otherwise interfere with the proper functioning of the Website;
• use any automated system, including bots, crawlers, or scrapers, to access or extract data from the Website without our prior written consent;
• copy, reproduce, or republish any Content except as expressly permitted under these Terms;
• use the Website to transmit unsolicited communications, advertising, or spam;
• impersonate any person or entity, or misrepresent your affiliation with any person or entity; or
• use the Website in any manner that could damage, disable, overburden, or impair it.
We reserve the right to investigate and take appropriate action against anyone who, in our sole discretion, breaches this section, including restricting or terminating access and reporting the matter to the relevant authorities where required.
9. Enquiries, submissions, and communications
The Website may allow you to submit enquiries or information through contact forms, email, or other means. You are responsible for ensuring that any information you submit is accurate, lawful, and not misleading.
By submitting an enquiry, you consent to us contacting you in response using the details you provide. Submitting an enquiry does not oblige either party to enter into any agreement. You should not send us any confidential or proprietary information through the Website unless we have agreed in writing to receive it.
Unless expressly marked as confidential and accepted by us as such, any non-personal information you submit may be used by us in connection with responding to your enquiry and improving our Services. Personal data is handled in accordance with our Privacy Policy.
10. No offer and no professional advice
The Content on the Website, including descriptions of our Services and any indicative pricing, is provided for general information only and does not constitute an offer capable of acceptance.
No binding agreement arises until a CSA is signed by both parties. Nothing on the Website constitutes legal, financial, investment, regulatory, or other professional advice. You should obtain your own professional advice before acting on any information contained on the Website.
11. Results and outcomes
We perform all Services with reasonable skill and care. However, we do not guarantee any specific number of reviews, any particular star rating, any improvement in your online reputation, or the successful removal of any review.
These outcomes are influenced by factors outside our control, including platform algorithms, customer willingness, the quality of your underlying service, and platform policy decisions. Dissatisfaction with outcomes that fall outside our control does not, on its own, constitute a material failure to deliver and is not grounds for a refund.
Where you have concerns about quality or delivery, we encourage you to raise them with us promptly so we can address them.
12. Intellectual property and trademarks
All Content on the Website, including its design, layout, text, graphics, and underlying code, together with all methodologies, reports, templates, and materials developed by OpenOnda, is owned by or licensed to OpenOnda and is protected by applicable intellectual property laws.
“OpenOnda”, the OpenOnda logo, and any related names, marks, and slogans are trademarks of OpenOnda Pte. Ltd. You may not use them without our prior written consent. Except for the limited licence granted in Section 7, nothing on the Website grants you any right, title, or interest in any of our intellectual property.
Any unauthorised use may give rise to a claim for damages and/or constitute an offence under applicable law. Where you provide us with your own materials (for example, through an enquiry), you retain ownership of those materials and grant us a limited licence to use them only as necessary to respond to you.
13. Third-party links, platforms, and services
The Website may contain links to third-party websites, platforms, or services, including review platforms such as Google and Facebook.
These links are provided for your convenience only. We do not control, endorse, or assume responsibility for any third-party websites, platforms, content, products, or services.
Your use of any third-party website or platform is at your own risk and is subject to that third party’s terms and policies. References to any Platform on the Website do not imply any affiliation with, or endorsement by, that Platform.
14. Results, testimonials, and no guarantees
OpenOnda operates exclusively on the basis of genuine customer sentiment. We do not provide, and the Website must not be understood as offering, fake reviews, paid reviews, or any form of review manipulation.
Any testimonials, case studies, statistics, or results referenced on the Website are illustrative and reflect specific circumstances. They are not a promise or guarantee that you will achieve similar results.
The outcomes of reputation and review activities depend on many factors outside our control, including platform algorithms and policies, customer willingness, and the quality of the underlying business or service. We do not guarantee any specific number of reviews, any particular rating, or the removal of any review.
15. Privacy and data protection
We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 of Singapore (the “PDPA”). Our collection, use, and disclosure of personal data through the Website is described in our Privacy Policy, which forms part of these Terms.
By using the Website, you acknowledge that you have read our Privacy Policy. Questions about how we handle personal data may be directed to our Data Protection Officer at dpo@openonda.com.
16. Cookies
The Website uses cookies and similar technologies to operate effectively and to improve your experience. Details of the cookies we use, and how you can manage them, are set out in our Cookie Policy. By continuing to use the Website, you consent to our use of cookies in accordance with our Cookie Policy, except for those cookies for which we are required to obtain, and have not yet obtained, your specific consent.
17. Disclaimers
The Website and all Content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Website will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Website or the server that makes it available are free of viruses or other harmful components.
While we take reasonable care to ensure that Content is accurate and up to date, we make no representation or warranty as to its accuracy, completeness, or currency, and we are not liable for any reliance you place on it.
18. Limitation of liability
To the maximum extent permitted by law, OpenOnda and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profit, revenue, business, goodwill, or data, arising out of or in connection with your use of, or inability to use, the Website.
To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with your use of the Website (whether in contract, tort, including negligence, or otherwise) is limited to one hundred Singapore Dollars (SGD 100). Where you are a Client, liability arising from the Services is governed instead by the limitation-of-liability provisions of your CSA.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited.
19. Indemnity
You agree to indemnify, defend, and hold harmless OpenOnda and its officers, employees, and agents from and against any claims, liabilities, losses, damages, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your misuse of the Website; or (c) your violation of any law or the rights of any third party.
20. Suspension and termination of access
We may, at our sole discretion and without notice, suspend or terminate your access to all or part of the Website, including where we reasonably believe that you have breached these Terms. Termination does not affect any rights or obligations that have accrued before termination.
Any provisions that by their nature should survive termination — including those relating to intellectual property, disclaimers, limitation of liability, indemnity, and governing law — survive.
21. Force majeure
We will not be liable for any failure or delay in operating the Website to the extent caused by circumstances beyond our reasonable control, including acts of God, pandemic, platform or hosting outages, governmental action, or internet or telecommunications disruption.
22. General provisions
Entire agreement. These Terms, together with our Privacy Policy and Cookie Policy (and, for Clients, the relevant CSA), constitute the entire agreement between you and OpenOnda regarding your use of the Website and supersede all prior understandings.
Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect.
Waiver. Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.
Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to any related entity or successor.
No partnership or agency. Nothing in these Terms creates any partnership, joint venture, agency, or employment relationship between you and OpenOnda.
No third-party rights. A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of these Terms.
23. Governing law and dispute resolution
These Terms are governed by and construed in accordance with the laws of the Republic of Singapore. Any dispute arising out of or in connection with these Terms will first be referred to good-faith negotiation between the parties.
If it is not resolved within thirty (30) days, it will be submitted to mediation in Singapore under the Singapore Mediation Centre Rules before any court proceedings are commenced. Subject to the above, you irrevocably submit to the non-exclusive jurisdiction of the courts of the Republic of Singapore.
24. Contact us
OpenOnda Pte. Ltd. 291 Joo Chiat Road, #03-01, JK Centre, Singapore 427543
General enquiries: hello@openonda.com
Refund and Cancellation enquiries: hello@openonda.com
Data protection queries: dpo@openonda.com
— End of Terms of Use —
OpenOnda Pte. Ltd. | UEN 202515980Z | Singapore